// RESPONSIBLE_GAMING · WJPISO · PHILIPPINES

Play Smart.
Stay in Control.

At wjpiso, we believe gaming should always be fun — never a source of stress, debt, or harm. Our responsible gaming program gives every Filipino player the tools, knowledge, and support they need to keep their gaming experience healthy and enjoyable.

21+
Strictly 21 and Above Only
wjpiso enforces mandatory age verification for all players in the Philippines.
// PLAYER_PROTECTION_ACTIVE
wjpiso's Commitment to Responsible Gaming
wjpiso is fully committed to providing a safe, fair, and responsible gaming environment for all players across the Philippines — from Manila and Makati to Cebu, Davao, and beyond. We operate under the regulatory framework of PAGCOR (Philippine Amusement and Gaming Corporation) and take our duty of care to players seriously. Responsible gaming is not just a checkbox for us — it is a core part of how wjpiso operates every single day.
// PLAYER_PROTECTION_TOOLS

Tools to Keep Your Gaming Healthy

wjpiso provides a full suite of responsible gaming tools that you can activate directly from your account settings — no waiting, no complicated process.

Deposit Limits
Set a daily, weekly, or monthly deposit cap on your wjpiso account. Once your limit is reached, no further deposits are accepted until the period resets. Lowering your limit takes effect immediately; increasing it requires a 7-day cooling-off period.
Session Time Limits
Control how long you play in a single session. Set a time limit and wjpiso will send you a reminder when you are approaching it, then automatically log you out when the limit is reached. A great way to stay aware of how long you have been playing.
Reality Checks
Enable periodic pop-up reminders that show you how long you have been playing and how much you have wagered in the current session. Reality checks help you stay grounded and make conscious decisions about whether to continue playing.
Cool-Off Period
Need a short break? Activate a cool-off period of 24 hours, 7 days, or 30 days. During this time your wjpiso account is temporarily suspended and you cannot log in, deposit, or place bets. The cool-off activates immediately upon request.
Self-Exclusion
For players who need a longer break, wjpiso offers self-exclusion periods of 6 months, 1 year, 3 years, or permanent exclusion. During self-exclusion, your account is fully locked and all marketing communications are stopped immediately.
Loss Limits
Set a maximum amount you are willing to lose over a daily, weekly, or monthly period. Once your loss limit is reached, wjpiso will prevent further wagering until the period resets. This tool helps you protect your bankroll and avoid chasing losses.
// LIMIT_CONFIGURATION

Available Limit Settings

All limits can be configured directly from your wjpiso account dashboard. Here is a quick reference for what is available and how each one works.

// LIMIT_TYPE // PERIODS_AVAILABLE // TAKES_EFFECT // STATUS
Deposit Limit
Max PHP amount you can deposit		 Daily · Weekly · Monthly Immediately (decrease) / 7 days (increase) ACTIVE
Loss Limit
Max PHP amount you can lose		 Daily · Weekly · Monthly Immediately (decrease) / 7 days (increase) ACTIVE
Wager Limit
Max PHP amount you can bet		 Daily · Weekly · Monthly Immediately (decrease) / 7 days (increase) ACTIVE
Session Time Limit
Max duration per gaming session		 30 min · 1 hr · 2 hr · 4 hr · Custom Next login session ACTIVE
Cool-Off Period
Temporary account suspension		 24 hrs · 7 days · 30 days Immediately ACTIVE
Self-Exclusion
Full account lock		 6 months · 1 year · 3 years · Permanent Immediately ACTIVE
Reality Check
Session reminder pop-ups		 Every 15 min · 30 min · 1 hr Current session ACTIVE
All responsible gaming limits are enforced at the platform level and cannot be bypassed by creating a new account. wjpiso cross-references player identity data to ensure limits remain in effect across all sessions.
// SELF_EXCLUSION_PROCESS

How to Self-Exclude on wjpiso

If you feel that your gaming is becoming a problem, self-exclusion is one of the most effective steps you can take. wjpiso makes the process straightforward so you can act quickly when you need to. Self-exclusion is available 24/7 and takes effect immediately — no waiting period, no questions asked.

Once self-exclusion is activated, it cannot be reversed before the chosen period ends. This is intentional — it is designed to protect you during a vulnerable time.
24/7
Self-exclusion available any time, any day
  1. Log in to your wjpiso account
    Visit wjpiso and log in using your registered username and password. Make sure you are on the official wjpiso website.
  2. Go to Account Settings
    Click on your profile icon in the top-right corner and select "Account Settings" from the dropdown menu.
  3. Navigate to Responsible Gaming
    Inside Account Settings, find the "Responsible Gaming" tab. All player protection tools are grouped here for easy access.
  4. Select Self-Exclusion
    Choose "Self-Exclusion" from the list of tools. Select your preferred exclusion period: 6 months, 1 year, 3 years, or permanent exclusion.
  5. Confirm your decision
    Review the terms of your self-exclusion, then confirm your decision. wjpiso will immediately lock your account and send a confirmation to your registered email address.
  6. Contact support if needed
    If you are unable to access your account to self-exclude, contact wjpiso's 24/7 support team via live chat and they will process the self-exclusion on your behalf immediately.
// PROBLEM_GAMBLING_INDICATORS

Warning Signs of Problem Gambling

Problem gambling can affect anyone. Recognizing the early warning signs is the first step toward getting help. If you identify with any of the following, wjpiso encourages you to use our responsible gaming tools or seek professional support.

Chasing Losses Betting more to try to recover money you have already lost, often leading to bigger losses.
Losing Track of Time Spending more time gambling than you intended, losing hours without realizing it.
Gambling with Bill Money Using funds meant for rent, utilities, groceries, or other essentials to fund your gaming.
Hiding Your Gambling Lying to family members, friends, or colleagues about how much time or money you spend gambling.
Mood Swings Around Gambling Feeling anxious, irritable, or depressed when you are not gambling, or after a losing session.
Borrowing to Gamble Taking out loans, borrowing from family, or using credit cards specifically to fund gambling activity.
Failed Attempts to Stop Trying to cut back or stop gambling multiple times but being unable to follow through.
Neglecting Responsibilities Missing work, school, or family obligations because of gambling, or performing poorly due to preoccupation with gaming.
You are not alone. Problem gambling is a recognized condition that responds well to professional support. Reaching out for help is a sign of strength, not weakness. wjpiso's support team is available 24/7 to connect you with the right resources.
// SELF_ASSESSMENT_TOOL

Quick Self-Assessment

Answer these questions honestly to get a sense of whether your gaming habits are healthy. This is not a clinical diagnosis — it is a starting point for reflection. If you answer "yes" to three or more questions, we strongly encourage you to use wjpiso's responsible gaming tools or speak with a professional counselor.

3+
"Yes" answers suggest seeking support
Free
All wjpiso responsible gaming tools are free
// RESPONSIBLE_GAMING_QUESTIONNAIRE
Q01
Have you ever spent more money gambling than you originally planned to spend in a single session?
Q02
Have you ever gambled to escape from stress, problems at work, or difficult emotions like loneliness or sadness?
Q03
Have you ever tried to win back money you lost by placing more bets — and ended up losing even more?
Q04
Have you ever hidden your gambling activity or the amount of money you spent from your family or close friends?
Q05
Have you ever borrowed money, sold personal items, or used bill money to fund your gambling?
Q06
Have you ever felt restless, irritable, or anxious when you tried to reduce or stop gambling?
Q07
Has gambling ever caused problems in your relationships, your work, or your financial situation?
Q08
Have you ever made repeated unsuccessful attempts to control, cut back, or stop gambling altogether?
If you answered "yes" to 3 or more of these questions, please consider activating wjpiso's self-exclusion tool or reaching out to a professional support service.
// AGE_VERIFICATION_POLICY

Strict 21+ Age Policy

Philippine law requires that all casino-style gaming participants be at least 21 years of age. wjpiso enforces this requirement rigorously through a multi-layer verification process.

ID Verification at Registration
Every new wjpiso account requires submission of a valid Philippine government-issued ID — passport, UMID, driver's license, SSS ID, or Voter's ID — to confirm age before any deposit or gameplay is permitted.
Enhanced KYC Checks
wjpiso's KYC (Know Your Customer) process cross-references submitted ID documents against player-provided details. Any discrepancy triggers a manual review before the account is approved.
Immediate Account Closure
Any account found to belong to a person under 21 years of age is immediately closed, all funds are returned to the payment source, and the case is reported to the appropriate regulatory authorities.
Parental Controls Guidance
wjpiso advises parents and guardians to use device-level parental control software to prevent minors from accessing online gaming platforms. If you suspect a minor has accessed wjpiso, contact our support team immediately.
// SUPPORT_RESOURCES

Get Help & Support

If you or someone you know is struggling with problem gambling, help is available. wjpiso works alongside recognized support organizations to ensure Filipino players have access to professional assistance.

wjpiso 24/7 Support
Our dedicated responsible gaming support team is available around the clock via live chat on the wjpiso platform. They can help you activate any responsible gaming tool, process a self-exclusion request, or connect you with professional resources — any time of day or night.
PAGCOR Responsible Gaming
The Philippine Amusement and Gaming Corporation (PAGCOR) maintains a responsible gaming program for all licensed operators in the Philippines. PAGCOR's responsible gaming framework sets the standards that wjpiso follows and provides additional resources for players who need support.
Professional Counseling
wjpiso encourages players who are concerned about their gambling habits to seek professional counseling. Licensed mental health professionals and addiction counselors are available throughout the Philippines, including in Metro Manila, Cebu, and Davao. Your wjpiso support team can help point you in the right direction.
To reach wjpiso's responsible gaming team directly, contact our support via live chat on the platform or email us at [email protected]. All responsible gaming inquiries are handled with complete confidentiality.
// PLAY_RESPONSIBLY

Gaming is More Fun When You Stay in Control

wjpiso is here to make sure your gaming experience stays enjoyable, safe, and within your means. Set your limits, know your boundaries, and play with confidence on the Philippines' most player-focused gaming platform.

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// 21+ only · Play Responsibly · PAGCOR Regulated · Philippines Only